Don’t take my loyalty for complacency
After over fifteen years with the same car insurance company, I’ve finally switched. A few things were irritating me about my insurance company. For a start, they started sending me piles of junk mail for offers and product tie-ins that I had no interest in and for which I don’t recall ever signing up to. Then they mislaid a request for a piece of correspondence that I requested - “it was never logged on the system” - resulting in multiple time consuming phone calls and “hold please”. But the straw that broke the camel’s back was when I received my renewal form complete with a sneaky 15% increase in the premium. I thought that the premium was supposed to decrease with experience. Apparently, I was wrong. I’m just another sucker to be milked dry. Sure we all have money to burn these days.
Within five minutes I had found a quote on the Internet that was almost 25% cheaper. Needless to say I jumped at it straight away. They say that when you find a cheaper quote that you should go back to your own insurer and start haggling with them. But after fifteen years I’d expect a little more respect from them than to put me through this stupid dance. Goodbye and good riddance.
Thankfully, the car insurance market is reasonably competitive and the consumer has some power. If only more markets were like that here in Monopolyland.
Mark Waters marked time at 9:52 pm on February 22nd, 2007 .
